This phase is about laying a solid foundation. We kick things off with a stakeholder alignment and goal setting meeting, which helps us to find the best solution for your needs. Then we move into our in-depth research process.
This starts with an initial consultation call for us to understand your current and future objectives. We listen carefully to your feedback and build this into the specifications. And we actively involve you throughout the entire process to make sure you get exactly what you want.
Smart goal setting
Next, we propose and agree on a scope of work, timeline, and budget. We also identify and agree on key success measures to ensure your final product will hit your goals and ensure project success. Once we’ve got your approval, we’ll kick off our research process.
We do a LOT of research. This is one of the most important parts of the project. We quickly learn about and understand your business, your customers, and their expectations and behaviors. This involves speaking to customers, observing their needs and interactions. Then, most importantly, how your website factors into all of that.